Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number provided when you contact us or book a consultation
• Details of your legal matter that you choose to share with us
• Information submitted through our online booking system
• Technical information automatically collected by your browser when you visit our website (such as IP address and page views), used only in aggregate form

We collect personal information only where it is reasonably necessary for the provision of legal services or for responding to your enquiry.

2. How We Use Your Information

We use the personal information we collect to:

• Arrange and manage consultations and appointments
• Provide legal advice and services
• Respond to enquiries
• Comply with our legal and professional obligations
• Improve the quality and delivery of our services

We will not use your personal information for direct marketing without your consent.

3. Online Booking — Microsoft Bookings

Our online booking system is provided by Microsoft Bookings, a service operated by Microsoft Corporation. When you book a consultation through our website, your name, email address, phone number, and selected appointment details are submitted to Microsoft and processed in accordance with Microsoft's Privacy Statement.

Microsoft stores data in accordance with its global data handling practices. We have selected Australian-region data centre configurations where available. If you have concerns about cross-border data handling, please contact us directly by phone or email instead of using the online booking system.

4. Google Fonts

This website uses Google Fonts, a web font service provided by Google LLC. When the page loads, your browser requests font files from Google's servers. Google may collect your IP address as part of this request. We do not control this data collection. For more information, see Google's Privacy Policy.

5. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information:

• To our staff and contractors who require it to provide services to you
• Where required or authorised by law (for example, to comply with a court order or regulatory requirement)
• To third-party service providers described in this policy (Microsoft, Google) solely for the purpose of operating this website, its booking functionality, and website analytics

6. Storage and Security

Personal information held by Purcell and Purcell Pty Ltd is stored securely on Australian-based servers operated by VentraIP Australia, a 100% Australian-owned hosting provider with infrastructure at NEXTDC data centres in Sydney and Melbourne.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

7. How Long We Keep Your Information

Personal information collected in connection with our legal services is retained for 7 years from completion of the matter, in accordance with our professional obligations. We will take reasonable steps to destroy or de-identify personal information that is no longer required.

8. Cookies and Analytics

This website uses Google Analytics 4, a service provided by Google LLC, to collect anonymous information about how visitors use the site — such as which pages are viewed, how long visitors stay, and how they arrived at the site.

Google Analytics does not collect your name, email address, or any information that identifies you personally. IP addresses are anonymised by default. This data is used only to understand how the website is being used and to improve it. It is not shared with third parties for marketing purposes.

If you prefer not to be tracked by Google Analytics, you may install the Google Analytics Opt-out Browser Add-on. For more information, see Google's Privacy Policy.

9. Access and Correction

Under the Privacy Act 1988, you have the right to access personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable time and at no charge, except in unusual circumstances.

10. Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint with us in the first instance. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

Purcell and Purcell Pty Ltd
4 Watton Street, Werribee VIC 3030
Phone: (03) 9741 3777
Email: mail@purcellandpurcell.com.au